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Helping you have the best experience with us

We want you to have a positive experience in our dental practice, with our high quality service and exceptional treatment and care. Our promises and expectations are clearly laid out to ensure every patient understands our philosophy and foster a welcoming and respectful practice atmosphere. Please get in touch if you would like to find out more.


Our promises

  • We understand that not everyone enjoys dental treatment, so we want to make your visit as comfortable as possible.
  • We will give you all your treatment options and let you know our recommendations to help you choose the level of care that is right for you.
  • We will give you a written treatment plan before treatment begins, with costs clearly outlined.
  • We aim to see you on time. If there is a delay, this is usually due to an emergency so we ask you to please bear with us.
  • In the event of a dental emergency, we will ensure advice is available to you at all times.
  • We guarantee deciduous teeth fillings for six months and adult direct composite restorations for 12 months.
  • We will give you a courtesy reminder call by telephone the day before your appointment.

Our expectations

  • Please be on time for your appointments – you can even arrive early and enjoy a drink from our refreshment bar!
  • Please keep your appointments, and give us 48 hours’ notice if you need to cancel. This will ensure you are not charged for any missed appointment or late cancellation.
  • Our team will treat you with the greatest respect and we ask that this is mutual.
  • Please pay the amount for your treatment when requested, usually at the end of each visit. We do have a number of finance options available to make payment easier, which we are happy to discuss with you.
  • If you are happy with our services, please recommend us to friends and family. If you are not happy for any reason, please tell us so we can address the problem.
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