Complaints Procedure

Our procedure

Complaints Manager: Lucie Emmerson (Practice Manager)

In the event of a complaint, please inform a member of staff who will try to resolve the problem immediately. If it cannot be resolved immediately the complaints manager will respond within 3 days verbally.

If the complaint is in writing, the matter will be investigated by the complaints manager and a response will be given within 10 days. This will detail the reasons for the complaint, the explanation from the practice and measures to ensure it will not happen again.

If the patient is dissatisfied with the outcome, details of the records are kept and the matter can be referred to The Dental Complaints Service.